FAQs

Answers to common questions about MOOTS bikes

OUR BIKES

Are your bikes available as complete builds or framesets only?

Both. You can purchase a frameset or work with us to build a complete bike tailored to your ride style. Our direct-to-consumer team can walk you through every detail.

Can I customize my Moots?

Yes. Finish options, accent colors, cable routing, component specs, and geometry tweaks are available depending on the model.

Can I customize my Moots components?

We offer a number of anodized aluminum accent colors and unique finishes that are available on Moots stems and seatposts

Can I demo a Moots bike?

Yes! We host events and demo experiences across the country—and right here at our HQ in Steamboat Springs.

How do I choose the right Moots bike for me?

Reach out to our team—we’ll help you find your forever bike.

What makes a Moots bike special?

Moots bikes are hand-built in Steamboat Springs, Colorado, from the highest-grade U.S.-sourced titanium. With over 40 years of craftsmanship behind every weld, Moots bikes are designed to last a lifetime—offering a ride quality that’s smooth, responsive, and timeless.

WARRANTY

Can I get replacement decals or touch-up support?

We no longer offer decals, but, we are happy to walk you through the Moots Magic Makeover.

How do I submit a warranty claim?

Contact us at warranty@moots.com with photos, your original order info, and a description of the issue.

What’s your warranty policy?

Moots frames are backed by a Lifetime Warranty for the original owner, covering any manufacturing defects. Component warranties are handled by the original manufacturers.

ORDERING

Do you sell directly to consumers?

Yes. Moots bikes are available both direct-to-consumer and through our trusted global network of dealers.

Do you ship internationally?

Absolutely. We ship worldwide. International orders may be subject to additional shipping fees, duties, and taxes.

How long does it take to get a Moots bike?

Standard builds typically ship in 6–8 weeks. Custom orders may take longer depending on complexity.

CARE

How should I clean my titanium frame?

water, mild soap, and a soft cloth do the trick. Avoid abrasive cleaners. For brushed finishes, we recommend using a green Scotch-Brite pad to restore the original luster—just follow the grain of the tube.

Torque specs for MOD stem

4-6 Nm

What’s the best way to protect the frame finish?

Clear frame protection tape in high-wear areas is a great preventative measure. We also offer etched finishes that hide wear better than polished or painted surfaces.