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MOOTS SUPPORT & FAQs
Below, you will find answers to some of the most frequently asked questions we receive from customers and potential customers. If you cannot find an answer to your specific question, please feel free to contact us anytime. We can be reached by phone at 970-879-1676 or e-mail: email@example.com
MOOTS MARKETING MATERIALS
***PLEASE NOTE THAT OUR FACILITY IS CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE AND OUR FACTORY TOURS HAVE BEEN PUT ON HOLD DURING COVID 19. Thanks for understanding. You can call or email us if you need more info: 970 (879-1676) or firstname.lastname@example.org
Q: WHERE CAN I FIND PAST MOOTS CATALOGS AND THE MOOTS CUSTOM BROCHURE?
A: The Moots Annual Catalogs, and Custom Brochure PDFs can be downloaded at the links below—
- MOOTS 2019 GEOMETRY
- MOOTS 2019 WHAT’S NEW
- MOOTS 2018 WHAT’S NEW
- MOOTS 2017 CATALOG
- MOOTS 2016 CATALOG
- MOOTS 2016 GEOMETRY
- MOOTS 2015 CATALOG
- MOOTS 2015 GEOMETRY
- MOOTS 2014 CATALOG
- MOOTS 2013 CATALOG
- MOOTS 2012 CATALOG
- MOOTS 2011 CATALOG
- MOOTS 2010 CATALOG
- MOOTS 2009 CATALOG
Sales and Company Info Related Questions
Q: WHERE IS MOOTS LOCATED?
A: We are located in Steamboat Springs, Colorado which sits at 6,700 feet above sea level in the Colorado Rocky Mountains. Our small mountain town of 12,000 people averages 350 inches of snow per year and has some of the best trails and roads to ride in the entire state. Steamboat offers us a wonderful testing ground right out our front door to make sure all of our frames and components will perform at the high standards we set for them.
Q: WHERE DID THE NAME MOOTS COME FROM? AND WHO IS THE ALLIGATOR?
A: Mr. Moots’ (the alligator in our logo) goes all the way back to the founder’s grade school years. His favorite pencil-top eraser was a loveable, smiling alligator character that accompanied him throughout his school days. One day, while sitting a little bored in class, he squeezed together the alligator’s cheeks as if encouraging him to speak. Lo and behold, out of his mouth came the faint cry of Moots, Moots, Moots… From that day on, he named is pencil-top eraser Mr. Moots. Mr. Moots soon took on a life of his own, appearing in numerous handwritten and drawn comic strips chronicling his various outdoor adventures including skiing, cycling and hiking. Thirty years ago, when it came time to put a name to the first custom bikes he built for his customers, the first choice in names was obvious….Moots.
Q: WHERE CAN I FIND TORQUE SPECS FOR MOOTS PRODUCTS?
A: The Official Torque Specs may be downloaded at the following link:
Q: HOW DO I CARE FOR AND/OR REPLACE MY YBB UNIT?
A: YBB instructions for care & replacement can be found here:
Q: HOW DO I REPLACE THE DECALS ON MY MOOTS FRAME, POST OR STEM?
A: All Decal instructions are located in the following, downloadable PDF:
Q: WHERE CAN I FIND INSTALLATION INSTRUCTIONS FOR MY MOOTS CARBON FORK?
A: Carbon Fork Instructions for Moots RSL, Road and Cyclocross can be downloaded at the following link:
Q: WHERE CAN I FIND MOOTS STEM INSTRUCTIONS?
A: MOOTS stem instructions can be found here:
Q: WHERE CAN I FIND MOOTS SEAT POST INSTRUCTIONS?
A: MOOTS seat post instructions can be found here:
Q: WHERE CAN I GET RETAIL PRICING ON MOOTS FRAMES?
A: All of our authorized dealers can supply retail pricing or you can give us a call at 970-879-1676.
Q: HOW DO I GET A PRINTED CATALOG?
A: You can download our most currenct catalog below. (Please note, our most current products are found on OUR WEB SITE
- Download one HERE.
- Or call us at (970) 879-1676 and we would be happy to talk with you.
Q: MAY I BUY A BIKE DIRECT FROM MOOTS?
A: We value and rely on our network of expert Authorized MOOTS Dealers to assemble, sell and service our frames, and help you get properly fitted. In cases when a dealer is not close by we do offer direct sales. Use the Dealer Locator on our home page to find your closest Authorized MOOTS Dealer.
Q: HOW DO I FIND MY NEAREST MOOTS DEALER?
A: Use the MOOTS DEALER LOCATOR
We have a very selective group of Moots dealer partners throughout the U.S., Canada, Asia and Europe. In the U.S. and Canada, we partner with knowledgeable bike shops committed to representing and selling Moots frames and components and have the technical expertise to appropriately build high-end, high-performance bikes like ours. We have a thorough,
up-to-date Dealer Locator that will direct you to a MOOTS dealer near you. If you don’t see an Authorized MOOTS dealer close to you, please call us at (970) 879-1676 so we can help you determine the best avenue to purchase a Moots.
Q: WHAT IS THE WARRANTY ON YOUR FRAMES AND COMPONENTS?
A: We offer a lifetime warranty on every Moots titanium frame. This warranty is for the original owner only. All aluminum rear triangles (Zirkel, MX Zirkel, Gristle Zirkel, Cinco, MX Divide and Divide) come with a two (2) year warranty. All stems come with a five (5) year warranty. All seat posts come with a two (2) year warranty. Moots carbon forks have a three (3) year warranty.
Q: WHAT DO I DO IF I HAVE A WARRANTY QUESTION OR CONCERN?
A: Please contact your Authorized Moots Dealer where you purchased your frame or component. Or, call us directly at (970) 879-1676.
Q: HOW CAN I REGISTER MY MOOTS FRAME WARRANTY?
A: Please register your Moots frame online, using the link below.
Q: WHERE ARE YOUR PRODUCTS MADE?
A: 100% of our frames, stems, seatposts and titanium accessories are crafted by hand in Steamboat Springs, Colorado.
Q: CAN I GET MY FRAME PAINTED BY MOOTS?
A: We do not offer paint as a finish option on any of our Moots frames or components. We choose not to paint our products for a couple of reasons. Most notably, we prefer the classic beauty of the titanium satin finish which best showcases the beautiful Moots welds, and has become the signature of all things Moots. Additionally, a non-painted titanium bike means you don’t have to worry about chips, dings and paint damage. Plus, you can send your frame to us at any time to refinish it to look like new.
That said, many customers decide they would like a painted Moots frame. In that case, we are always happy to prepare your frame for paint and work with you and/or your Authorized Moots Dealer to determine the best painter to use for your particular needs.
**Aftermarket custom paint is not covered as part of any warranty work or warranty replacement by Moots.**
Q: DO YOU OFFER ANY OTHER TYPE OF FINISH ON YOUR FRAMES OR COMPONENTS?
A: Our FINISH PAGE displays our current offerings for all finishes.
Q: DOES MOOTS SELL REPLACEMENT DECAL KITS FOR FRAMES & COMPONENTS?
A: Yes we do. In our online store you can find decal kits for every model and component we make.
Q: WHAT IS A REFINISH/REFURBISH JOB?
A: After you have owned your Moots and put many miles on it, you can send it back to us for a refinish job that will make the frame appear nearly like new. Once the frame reaches Moots we will do the following:
- remove all old decals
- remove shock unit and inspect (all YBBs and Full-Suspension bikes)
- check frame alignment
- re-finish the entire frame with our signature satin bead-blast finish
- install new YBB slider if needed (extra charge for parts)
- apply new decals (current design only)
**THE PROCESS: Please have your Moots Dealer contact us or if you’d prefer, you can call us directly at (970) 879-1676 to receive an Return Authorization Number so you can send your frame to us— please have serial number handy, located on the bottom of the bottom bracket shell. When we talk to you or your dealer, we will issue an RA# and take other pertinent information including your address, phone number, and method of payment. You then ship the frame (stripped of all parts) to us at Moots— PLEASE USE THE BELOW ADDRESS. An extra charge will be applied for removing any parts still remaining on the frame. Turnaround time upon our receipt of the frame is generally 4 weeks, depending on time of year. Also, please note the customer is responsible for all shipping costs and appropriate taxes.
MOOTS, 2545 COPPER RIDGE DRIVE, STEAMBOAT SPRINGS, CO 80487
SALES AND COMPANY INFO RELATED QUESTIONS
Q: CAN YOU TELL ME WHAT SIZE FRAME I NEED?
A: Yes, to some degree. We can talk with you over the phone and give you a pretty good idea what general size you might be. However, the proper way to be fitted on one of our bikes is to have an Authorized Moots Dealer perform a professional fit for you. This will determine whether or not you are best suited for a stock size frame or a custom Moots fit.
Q: HOW DOES MOOTS MEASURE THEIR FRAMES?
A: On each model page of our website there is a Geometry table that will show you the specs of the frame and how we arrive at those measurements.
Q: WHAT IS THE RECOMMENDED FOR RAKE FOR MY MOOTS ROAD BIKE?
A: There are many fork options to choose from when selecting a fork. It’s important to ensure the fork you choose, whether it’s a Moots fork designed specifically to complement our road frames, or another brand, has the appropriate fork rake for the given geometry of your frame. Listed below are the recommended fork rakes for each of our stock size road frames. All custom frames will include a recommendation for fork rake:
Please use this table to select the correct fork rake for Vamoots and Compact models up through 2009.
SIZE OF BIKE RAKE
Please use this table to select the correct fork rake for Vamoots CR and Vamoots RSL from 2010 and newer.
SIZE OF BIKE RAKE
Please use this table to select the correct fork rake for Vamoots from 2009 through 2013.
SIZE OF BIKE RAKE
Please use this table to select the correct fork rake for Vamoots from 2014.
SIZE OF BIKE RAKE
— —— —
Q: WHAT AMOUNT OF FORK/FRONT SHOCK TRAVEL WILL BEST MATCH MY MOOTS MOUNTAIN BIKE?
FRAME MODEL RECOMMENDED FORK TRAVEL
MX Divide — 100MM
Divide — 100MM
Mooto X RSL — 100MM
Mooto-X (Ybb) — 100MM
Mooto X — 120MM (18” and bigger) 100mm 17” and smaller
Ybb (12’’ to 16’’) — 80MM
Ybb (17’’ to 22”) — 100MM
Rigor Mootis (12’’ to 16’’) — 80MM
Rigor Mootis (17’’ to 22’’) — 100MM
Gristle (all versions) — 100MM
Cinco (all sizes) — 120MM TO 140MM
Zirkel — 100MM TO 125MM
Mooto XZ — 100MM
Smoothie (all versions) — 100-120MM
— —— —
Q: CAN I RUN A BIGGER TRAVEL FORK THAN WHAT MOOTS RECOMMENDS?
A: This is not advisable as the geometry will be changed and riding experience could be compromised. Please stay with suggested fork lengths and travel for the best performance.
Q: HOW DO YOU MEASURE MOOTS STEMS?
A: We measure them from center of steerer tube clamp to center of handle-bar clamp along the side center line.
Q: HOW DO I SIZE YOUR APPAREL?
A: In our store we have manufactures listed sizing charts. Please refer to them when choosing a size. Call us if you are uncertain and we can guide you to a size.
TECHNICAL PRODUCT QUESTIONS
Q: WHAT IS THE STEERER TUBE CLAMP HEIGHT ON MOOTS STEMS?
- RSL STEM= 45MM
- OPEN ROAD STEM= 45MM
- OPEN ROAD STEM= 45MM
Q: DOES MOOTS STILL MAKE THE Ti BEAM STEM?
A: No, we do not. We stopped making this stem in Fall of 2010.
Q: Does Moots make custom components?
A: No we do not.
Q: CAN MOOTS PUT MORE LAYBACK IN THE LAYBACK POST?
A: No, we can’t. We have very specific tooling that we do our bending with and cannot offer more layback.
Q: WHEN DOES MY YBB SLIDER NEED TO BE REPLACED?
A: The YBB Slider needs to be replaced about every 2-3 years depending on the amount of mileage and conditions (e.g. water and mud) the bike has encountered. Parts can be ordered through your local Moots dealer or directly from the Moots web site store.
Q: WHERE IS MY SERIAL NUMBER LOCATED?
A: Your Moots serial number is on the bottom side of the bottom bracket. It will be a number followed by a letter, then a series of numbers for most— EXAMPLE: 56M1967. The first number indicates the size of the frame (in this case, 56cm). The the letter “M” is for Moots and the numbers following are used for us to identify when a particular frame was made.
Q: HOW DO I GO ABOUT GETTING MY FRAME REFINISHED?
A: Learn how at the following link:
Q: OTHER QUESTIONS?
A: If you have any other questions about Moots and our fleet of titanium bikes feel free to drop us an email at info@Moots.Com.
MOOTS BICYCLE FRAMES USA LIMITED WARRANTY
WHO IS WARRANTING THE BICYCLE FRAME
Moots bicycle frames are warranted by Moots Cycles, Inc. (“Moots”), 2545 Copper Ridge Drive, Steamboat Springs, CO 80487
WHAT AND WHO THIS WARRANTY COVERS, AND FOR HOW LONG
This limited warranty covers only those Moots bicycle frames purchased directly from Moots or from authorized Moots retailers in the United States. If you purchased your Moots bicycle outside of the United States, the specific warranty will be governed by the law of the country in which it was purchased. Moots warrants to the original owner of this new Moots bicycle frame that the frame shall be free of defective materials and/or workmanship as follows: 1. For all Moots Aluminum Rear Ends of full suspension mountain bikes for two (2) years from the date of purchase. 2. For all other Moots bicycle frames, for the lifetime of the original owner. This does not mean that these frames are indestructible and will last forever. It simply means that these frames are covered under the specific terms of this limited warranty.
IMPORTANT NOTE: To the extent allowed by law, this limited warranty is not effective unless you are the original owner and you complete and send to Moots within 2 weeks of the date of purchase the Moots Bicycle Frame Registration Card. This limited warranty is not transferable.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
This limited warranty will be void in the event of, and does not cover: (1) normal wear and tear (including the results of fatigue), (2) defects, failures, or malfunctions that result from (a) abuse, misuse, alteration, modification, accident, neglect, downhill racing or stunt riding, (b) improper assembly, installation or maintenance, or (c) other abnormal, excessive or improper conditions or use. If there are other documents that were included with the Moots bicycle frame you purchased, there may be further restrictions on what this limited warranty covers. Please read those documents carefully.
WHAT MOOTS WILL DO TO CORRECT PROBLEMS
If Moots determines that the Moots bicycle frame you purchased is defective and the defect is covered by this limited warranty, Moots, in its sole discretion, will either repair it or replace it at Moots’ cost with the same or a comparable model.
HOW YOU CAN GET SERVICE FOR A DEFECTIVE BICYCLE FRAME
You must either (1) deliver the defective bicycle frame to an authorized Moots dealer, or (2) ship the defective bicycle frame to Moots at the address above Attention: Warranty Repair. In either case, you must provide your original, dated purchase receipt that has the bicycle frame’s serial number printed on it. You are responsible for shipping charges associated with the repair or replacement of the Moots bicycle frame.
THE EXCLUSIONS FROM THIS LIMITED WARRANTY
The only remedies you have against Moots for a defective bicycle frame are those described in this limited warranty (i.e., repair or replacement of the bicycle frame, at Moots’ option).
ANY AND ALL OTHER CLAIMS YOU MIGHT OTHERWISE HAVE FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARE EXPRESSLY EXCLUDED UNDER THIS WARRANTY. THIS IS THE ONLY WARRANTY THAT MOOTS MAKES ON ITS BICYCLE FRAMES. ANY WARRANTIES THAT MAY BE OTHERWISE IMPLIED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. No Moots dealer, agent or employee may enlarge or modify this limited warranty, and Moots makes no other warranty except as stated in this limited warranty.
MOOTS BICYCLE FRAMES USA LIMITED WARRANTY OTHER STATES’ WARRANTY LAWS
As a consumer, you may have other legal rights, which may differ from state to state. Some states’ laws might not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long implied warranties last. Depending on where you live or purchased the bicycle frame, some of the exclusions and limitations contained in this limited warranty might not apply to you.
IMPORTANT INFORMATION ABOUT BICYCLE RIDING
Bicycle riding, particularly mountain biking and/or riding in a group, is an inherently dangerous activity and the bicycle rider is assuming that risk. Proper care and maintenance of your Moots bicycle frame is your responsibility and can reduce the risk of injury.
AFTERMARKET PRODUCTS WARNING
Moots designs and builds high end stock and customized frames and components to exacting specifications. Moots does not test components made by other manufacturers to determine compatibility or safety when used in combination with Moots frames. Moots frames and components may not be compatible with all third-party products or accessories. Customer assumes all risks associated with the use of third-party products with all Moots frames or components. Moots, its agents, employees and owners shall have no liability for any personal injury, disease, death, property damage or loss sustained or caused as a result of any Customer’s use of third-party products with Moots’ frames or components.