Your satisfaction means everything to us. If you’re not completely happy with your purchase from the Moots we’re here to help.

Returns & Exchanges
If you’d like to return or exchange an item, you may do so within 30 days of the original purchase date. We’ll gladly exchange the product for a similar item or issue a refund to your original payment method.

Please note:

• All returned items must be in new, unused condition, and include the original packaging and packing slip.

• Custom finishes and custom bike builds purchases are final and non-returnable.

• Return shipping costs are the responsibility of the customer, unless the item is damaged or sent in error.

• A restocking fee may apply.

Damaged or Defective Items
If your item arrives damaged or defective, we’ll make it right. We’ll replace it with the same product—or a similar one if the original is no longer available—at no cost to you. Be sure to keep all original packaging and documentation when returning a damaged item.

To Start a Return
Please contact us at info@moots.com with your order number and a brief description of the issue. We’ll provide next steps from there.

Return Address:
Moots Cycles
2545 Copper Ridge Dr.
Steamboat Springs, CO 80487

All refunds will be issued to the original credit card used at the time of purchase.

If you have any questions, feel free to call us at (970) 879-1676.
Thank you for your support—and for riding Moots.